Despatch and Shipping
I aim to despatch all packages in the post 3-5 working days after you order. All packages are sent through Royal Mail 2nd class.
2nd class parcels will be shipped to you in approximately 2-3 working days. Please note that delivery may take longer during the pandemic. If your parcel hasn't arrived 10 working days after despatch, please get in touch. I currently only ship to the UK.
There are two package sizes, which effect the price. All orders containing only Wax Melts are Large Letters. All packages containing all other products are Small Parcels.
2nd Class £1.75
2nd Class £3.20
I accept returns of unused products. Please contact me within 14 days of delivery and return within 30 days of delivery. Buyers are responsible for return postage. I don't accept returns of used products. If the item is not returned in its original condition, the buyer is responsible for any loss in value. I don't accept returns of any personalised items (this does not include your packaging choice). I will issue a refund once the item has arrived with me. In the unlikely event that your item arrives damaged then please contact me. I may ask for photo evidence.
I accept exchanges of unused products. Please contact me within 14 days of delivery and return within 30 days of delivery. Buyers are responsible for return postage costs. I can then exchange your item for an alternative of the same price.
You can request a cancellation of your order if you contact me before your order is despatched. I will normally despatch your order in 3-5 working days, however this may be sooner. lease contact me as soon a s possible if you change your mind about a purchase. Once the order has been despatched, you can no longer make a cancellation.